Guaranteed Compensation

Taking into account the emergency situation declared in the state, starting from 18 March 2020 AS "Citadele banka" has set limitations on payment of state guaranteed compensations. We recommend keeping up-to-date with the latest information on the website of AS "Citadele banka".

According to the Deposit Guarantee Law of the Republic of Latvia, clients of ABLV Bank, AS in liquidation (hereinafter — the Company) are entitled to guaranteed compensation from the Deposit Guarantee Fund in the amount not exceeding EUR 100,000.

The Company has calculated the amount of guaranteed compensation each client is entitled to. These funds have been placed in specific guaranteed compensation accounts and are reflected in each client’s online banking system. Compensation is guaranteed for all types of deposits with the total amount of up to EUR 100,000 held in any currency and any account, unless such funds serve as collateral for client’s liabilities.

All clients of the Company (natural and legal entities, residents and non-residents) are entitled to guaranteed compensation. Exceptions for deposits disbursed as guaranteed compensation are set forth in Section 23 of the Deposit Guarantee Law of the Republic of Latvia.

Guaranteed compensations are being disbursed since 3 March 2018 in accordance with the following procedure:

  • applications for guaranteed compensation are accepted by Citadele banka, AS:
    - any client can file an application at "Citadele" branch office (2A Republikas laukums, Riga);
    - residents of Latvia can file their applications also at "MOLS" customer service centre (46 Krasta Street, Riga) and "Skanste" customer service centre (50 Skanstes Street, Riga) during their working hours;
    - clients holding an account with Citadele banka, AS can also file their applications in their online banking system of Citadele banka, AS;

  • guaranteed compensation is disbursed to each client in one payment in EUR, unless set otherwise;
  • if the amount of guaranteed compensation does not exceed EUR 1,000, it can be paid in cash for a fee as per Citadele banka, AS pricelist;
  • if the amount of guaranteed compensation exceeds EUR 1,000, it can be transferred only to depositor’s account in any other credit institution for a fee as per Citadele banka, AS pricelist.

Information on documents necessary for disbursement of guaranteed compensation is published on the website of Citadele banka, AS. Citadele banka, AS has also informed depositors on the possibility to send necessary documents for preliminary check, in order to ensure possibility to eliminate any deficiencies, e.g., deficiencies related to documents authorising representatives of legal entities, in advance.

If guaranteed compensation is to be disbursed to a minor (in case of savings account opened for a minor), it will be paid to minor’s parent or guardian upon presenting the parent’s or guardian’s passport or personal identity card, minor’s birth certificate and a permit from the orphan’s and custody court. Permit from the orphan’s and custody court is not necessary if guaranteed compensation is below 20 EUR or it will be transferred to a minor’s savings account opened with another credit institution in Latvia.