ABLV Bank, AS|
23 Elizabetes Street
Riga, LV-1010, Latvia
Tel: +371 6777 5222|
Fax: +371 6777 5200
Client line: +371 6777 5555
We know that you need funds transferred to your account to be at your discretion as soon as possible, and that is why we credit payments in major currencies to your account on the day those are received. Not less important is to ensure that funds sent by you reach beneficiary without delay.
According to a credit note the funds passed through the chain of correspondent banks. We could able see that funds only on our correspondent account, and we didn’t find them there. We immediately began to investigate the situation: our Payment Investigation Department made a request for investigation of the payment to the correspondent bank of the sender, and got explanation that the amount had came with incorrect details.
Due to the effective work of all participants of the process, the amount under investigation entered our correspondent account in the same business day, the client was immediately granted an overdraft, and its outgoing payments posted on time.
The client was pleasantly surprised by our efficiency, because, as he said, the similar process with another bank would have taken few days.
Head of Private Banking Department Center I
In this company there work a lot of drivers, and each of them has a payment card for settlements during their trips. One employee of the company is responsible for monitoring the balance on drivers’ card accounts. Unfortunately, in the described situation the driver’s card account hadn’t been replenished on time, although there was enough money on the company’s account. The banking day has closed and the private bankers serving this company's account left.
Fortunately, their colleague stayed in the office, and the head of the department, inputting transactions into the banking system, was still at work as well. All parties involved quickly coordinated their actions, as a result, in less than a half an hour, the driver was granted a bonus overdraft on his card account. The driver paid for the fuel and was able to continue his way without disrupting the schedule.
Head of Private Banking Department North